Where are you located?
75/23 Sukhumvit 13, Bangkok 10110, Thailand
How do I contact the hotel directly?
You may email, call or fax the hotel.
T: +66 2 081 3999
F: +66 2 081 3888
What time is check-in? What time is check-out?
Our check-in time is 3.00 pm and our check-out time is 12.00 noon.
Can I check-in early?
If you would like to guarantee an early check-in, we recommend that you book the room for the night prior to arrival, otherwise, the room will be subject to availability.
Can I check-out late?
If you would like to keep the room beyond 12 noon and up until 6 pm, we charge 50% of the daily rate. Beyond 6 pm we charge one full night.
Do you charge for additional guests?
We do not charge a fee for additional guests, however, for security purposes the guest(s) will be required to provide identification to the Front Desk.
How much do you charge for Wi-Fi access?
WiFi access is complimentary for all in-house guests.
Can I store my bag at the hotel?
Yes, you can. Please contact our Concierge.
Can I send a package to the hotel?
Yes, you can. However, the recipient of the package must be a guest of the hotel and their name and date of stay clearly indicated.
Do you have a pool?
Yes, we have an outdoor swimming pool.
Do you have a fitness center?
Yes, we have a fitness center.
Do you have a steam room?
Yes, we have a steam room.
Do you have a spa or offer massage service?
No, we do not have a spa, however, we can arrange for an in-room massage service
Do you allow smoking on property? In the room?
We provide dedicated outdoor smoking areas. Smoking is allowed in select rooms. Please write to email@example.com if you require a smoking room. Should you smoke in our non-smoking rooms, a cleaning fee of THB 3,000 will be charged.
How much do you charge for breakfast?
Breakfast is THB 399 nett per person.
Where is breakfast served and at what time?
Breakfast is served @Spice All Day Dining restaurant located on the M floor from 6.30am to 10.30am weekdays and 6.30am to 11.00am weekends.
For those who have booked a Club Sky room, breakfast is served at the Club Sky Lounge on the 16th floor from 6.30am to 10.30am weekdays and 6.30am to 11.00am weekends. Alternatively, Club Sky guests may also dine @Spice All Day Dining restaurant.
Do you serve halal food?
We do not offer halal food, however, we have dishes available that are pork free
Do you offer vegetarian, vegan or gluten free food?
Vegetarian dishes are available on the menu, however, for those with a more specific dietary requirements, we recommend that you inform the hotel in advance of your needs.
Do you offer room service?
Yes, we offer room service from our on-site restaurant @Spice All Day Dining. Room service is available from 6.30 am to 10.30 pm, daily.
Is there a doctor on call?
Yes, and additional charges will apply if his services are required. Kindly contact the Front Desk for assistance.
How far is the nearest hospital?
The nearest hospital is Bumrungrad International Hospital located on Sukhumvit Soi 3, a 10-minute drive.
Do you provide wheelchairs?
Yes, we have wheelchairs available.
What is the voltage in Thailand?
Thailand’s voltage is 220-240AC, 50 Hertz.
Are pets allowed?
No, pets are not allowed.
Are guests allowed to bring durian or mangosteen into the hotel?
Fresh durian and mangosteen are strictly not allowed in the hotel.
Do you have several buildings, annexes or wings?
Yes, we have 4 buildings. We have the main building, Solitaire, which connects to two smaller buildings, Sapphire and Emerald. The fourth building, Ruby, is located in a separate building from the other three. Our Grand Superior rooms are located in Ruby.
Do you have connecting rooms?
Do you have rooms for the physical challenged?
Yes, we have rooms that are wheelchair accessible. Please write to firstname.lastname@example.org to book a room.
Can your rooms fit an extra bed and/ or baby cot?
Select rooms can fit an extra bed. The cost of an extra bed is THB 1500 nett per bed/night.
A baby cot is provided free of charge and is on a request basis.
How big is your extra bed?
Our extra bed is 3ft W x 6ft L with an 8 inch mattress. For additional comfort, our extra beds are not foldable.
Do you have bathtubs?
Only our Grand Deluxe Pool, Junior Suite, Jacuzzi Suite and Grand Jacuzzi Suite room types have a bathtub and separate shower stall. All other rooms are fitted only with a shower stall.
Do your rooms have a balcony?
Only our Grand Deluxe Pool, Jacuzzi Suite and Grand Jacuzzi Suite room types have a balcony.
Do your rooms have a kitchenette?
Only our One Bedroom Suite has a kitchenette which is equipped with a microwave, toaster, refrigerator, cutlery and crockery and sink.
Do you have smoking rooms?
Yes, we have smoking rooms, however, they are on a request basis and subject to availability.
Are rooms fitted an USB plug sockets.
All rooms are fitted with an USB plug sockets.
How do I get to the hotel?
You can reach the hotel in several ways – taxi, train or private limo. Click here for more details on getting to the hotel. If you would like an airport pick up, please write to us at email@example.com.
Do you have parking available?
Yes, we offer free parking subject to availability.
Do you have valet parking?
No, we do not offer valet parking.
Do you offer free shuttle service from the airport?
We do not offer a free shuttle service from the airport.
Which is the nearest BTS skytrain station to the hotel?
The nearest BTS skytrain station to the hotel is Nana. It is about a 10-minute walk from the hotel.
Which is the nearest MRT station to the hotel?
The nearest MRT station to the hotel is Sukhumvit. It is about a 20-minute walk from the hotel or 10 minutes by shuttle van.
Do you offer a free shuttle to Nana BTS skytrain station and Terminal 21 shopping center?
Yes, we offer a free shuttle service to Nana BTS skytrain station and Terminal 21 shopping center.
Groups & Meetings
I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
You may contact us at firstname.lastname@example.org with inquiries regarding your reservation, however, we may not be able to adjust reservations made through other parties. For this reason, we recommend that all reservations be made by booking directly on our website.
What is the minimum age requirement to check-in to the room?
You must be 18 years old to check in to the room.
What is your cancellation/ no-show/ deposit policy?
Cancellation/no show/deposit policy varies based on rate plan/package. Please refer to the cancellation/no-show/deposit policy of the rate plan/package you are planning to book.
Do you have an early departure fee?
Yes, you will be charged 100% if your reservation has not been amended prior to check in.
Are my credit card details necessary when making a reservation?
If you have purchased a rate plan/package that is non-refundable, your credit card will be charged at the time of booking. Otherwise, it is used only as a guarantee.
What forms of payment are accepted to pay for my room?
All major credit cards (Visa, Mastercard, Amex, JCB and Union Pay) and cash Thai Baht.
Can I use a different credit card from the one used to reserve my room?
For security purposes, the same credit card used for payment must be presented upon check-in at the hotel.
Can I exchange foreign currency at the hotel?
The hotel is unable to provide this service, however, there are multiple currency exchange booths in the area.
Does the hotel require a deposit for incidentals?
Yes, a deposit for incidentals is required upon check-in. THB 1,000 per room/night will be collected either in cash or blocked on a credit card.
When will the incidental deposit be returned?
If a cash deposit has been left with the hotel, this will be returned upon check out.
If a deposit has been made by credit card, this will be returned within 2-4 weeks, based on the specific credit card and/or bank policy.
How much money does the hotel authorize on my debit or credit card at check-in?
If payment for a room has not been made, it will be the entire room stay plus THB 1,000 per day for incidentals.
I have a question about my bill. Who do I call?
Please call the hotel and ask for the Duty Manager.